Legal · Soft-launch draft · Subject to update

Refund Policy — Penny Wesley LLC

Owner: PW Legal & Compliance (aligned with PW CFO GO_LIVE_FINANCE) Effective (proposed): 2026-09-20 Contact: support@pennywesley.com

Refunds

• Unused prepaid tokens: full refund within 14 days of purchase if no brief has started on those tokens.
• After research started on a token: no cash refund for that token; unused remaining tokens credited case-by-case.
• Monthly plans: cancel anytime; access through end of current billing period; no prorated cash refund of the current month unless required by law.
• How to request: email support@pennywesley.com with Stripe receipt or invoice ID.

Disputes / chargebacks

• We respond via Stripe with delivery proof (brief PDF, timestamps).
• We may pause fulfillment on a disputed payment until resolved.

Invoices (brokerages)

• NET-7 via Stripe Invoicing when offered; pay-before-research remains the default unless we approve otherwise.
• The Stripe invoice PDF is the customer record.

Taxes

• Listed pack and plan prices are generally pre-tax.
• At live launch, Stripe Tax is ON; applicable tax may be shown at checkout and added to the amount due.
• Soft-launch TEST checkout may not collect tax the same way as live.